Holiday Rental Property Management
The Cape Town Holiday Rental Property Manager
That’s Business And Personal
Rental Management with a Human Touch
In a digital world, we prioritise people. Of course, the latest technology streamlines our service to make your life simpler and your property more desirable. But we always prioritise a personal experience – for both owners and guests. It’s why clients around the world stay loyal and their properties are booked with us again and again.
So, while you’ll get all the benefits of advanced online marketing and booking, you’ll never feel the frustration of being trapped behind an app or customer service system.Which is why you’ll be given contact details for everyone you’ll ever need to help you, including our owners, Ross and Janine
The Stayscape 10-Point Service Guarantee
We promise to:
- Carefully assess your property’s rental potential.
- Advise on pricing and make improvements that will enhance rental value.
- Promote your property across multiple marketing and media channels, travel agents, booking sites and affiliates.
- Handle bookings, guest screening and check-ins with your interests in mind.
- Maintain your property and ensure services are delivered correctly
- Ensure housekeeping and cleaning are meticulous.
- Process all legal, municipal and body corporate administration, as required.
- Guarantee the highest standards of service and communication for you and your home, every stay, every time.
- Ensure we listen, remain available to you and communicate clearly in everything we do with you.
- Promptly collect and pay rental income to you every month.
Rent Out Your Cape Town Property - Stress Free
Are you concerned about being tied to a contract that doesn’t meet your needs?
Don’t worry. Our flexible contracts allow you to revise and agree to your requirements annually. The fee you pay is based on a fixed commission and/or a monthly retainer that suits your needs.
Each month, you’ll receive a financial breakdown and full details of all rental activity for the prior month, along with updates on the condition and status of your property, including services like DSTV the payment of utility bills, rates, taxes and Wi-Fi.
Of course, we’ll be there 24/7 to answer every question, cover every task, and move the process along, from booking to checkout.
Services
Marketing & Promotion of Your Property
Management of Reservation & Booking Platforms
Guest Screening &
Relations
Internet & DSTV and Installation Account Management
24-Hour Guest Support, Including House Calls
Liaison With Body Corporate and Municipality
Housekeeping, Maintenance &
Renovations
Interior Design &
Decorating
Maximise Your Revenues
One of the first questions our new clients often ask is: “Can I get more income from the same occupancy rate?” The answer is most likely, yes.
While rentals depend on a number of factors, using leading technology and local know-how, we’ll ensure your prices stay in line with demand, yet competitive enough to maximise your revenue.
And because we keep track of the Cape Town holiday rental market, understanding both local trends and seasonal variations, we’re always working to achieve above average occupancy rates … because we’re only successful when you are.
A Wider Marketing Reach
To achieve a steady stream of bookings it’s essential to get your marketing right. Your property will get optimal visibility while we promote it across leading channels and via our own websites, social media, third-party affiliate marketing platforms, travel agents, channel managers and global booking sites, with standout listings created by our experts.
We’ll handle everything, from taking photos of your home and creating your property listings, to handling enquiries and coordinating guest reservations and stays. If you already have listings on rental sites, we’ll help you migrate over to our managed account. Your listing will also be regularly reviewed and adjusted where necessary, to improve performance.
Some of our Marketing Platforms
Taking Better Care of Your Guests
At check-in your guests will be met personally at your property, shown how everything works, and helped with any special requirements. We remain on hand 24/7 should the guest ever have an urgent need or emergency.
Your property will be provided with fresh cotton sheets, towels, premium toiletries, housekeeping and cleaning, as specified in our agreement – handled by our in-house cleaning staff.
We’ll also bring to bear the full value of our Cape Town knowledge and expertise, acquired from the assistance we offer to VIP visitors and high-net-worth owners of luxury homes in the Cape. As well as an ecosystem of suppliers and service providers, we can advise on restaurants, events, travel and any number of personal lifestyle services and experiences for every discerning guest.
Maintenance and Renovation Management
A well-maintained home saves you money, protects your investment and ensures your guests have an experience they’ll love and recommend to others.
Expect regular inspections of your property, to gauge its marketability, alongside regular building, fittings and appliance checks. When remedial, renovation, interior design or decorating work is required we’ll agree the scope with you first. And you can be sure:
- Our project management ensures the best quality craftsmanship and materials for your budget, with minimal wastage
- You’ll only pay for labour and materials at the contactor’s price, and our management fee will be clearly indicated on your invoicing
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All specifications, invoices and receipts will be
provided to you
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You will receive regular updates with photos of work and
repairs carried out
How to Get Started
Firstly, we’d love to see your property. Right away we’ll have an idea of the type of guests to attract and what to highlight about your property’s unique features. Then we’ll get to know you, your requirements and what will make your rental property a success.
Contact Us Today
Tell us about your Cape Town rental property needs – we’d love to assist you.